Request For Quote

Privacy Policy

Fanoos AlHadeeth (“Fanoos,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors, customers and business partners who use our website (the “Site”) and related services, including product browsing, RFQ (Request for Quotation) submissions, and quotation communications.

This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

  1. Information We Collect

We collect information in the following ways:

  1. a) Information you provide directly
  • Name, company name, job title
  • Email address and phone number
  • Delivery city / project location
  • Project type, product requirements, quantities and technical notes
  • Files you upload (BOQs, Excel sheets, PDFs, product schedules, drawings)
  • Any messages sent through our contact form, WhatsApp, or sales team
  1. b) Information collected automatically
  • IP address, browser type, device information
  • Pages visited, time spent on Site, referring website
  • Cookies and similar tracking technologies (see Section 5)
  1. c) Information from third parties
  • Information shared by distributors, manufacturers, or partners in connection with a quotation or order
  • Publicly available business information (e.g., company registration details) where relevant to procurement
  1. How We Use Your Information

We use the information we collect to:

  • Process and respond to RFQs and quotation requests
  • Provide product information, technical consultation, and pricing
  • Coordinate delivery and logistics across Saudi Arabia
  • Communicate about your enquiry, order status, or account
  • Improve our Site, catalogue, and customer experience
  • Send updates about products, brands, or services (only where you have opted in)
  • Comply with legal, regulatory, and contractual obligations
  • Detect and prevent fraud, misuse, or security incidents

We do not sell personal data to third parties.

  1. How We Share Information

We may share your information with:

  • Internal sales and technical teams to process your enquiry or quotation
  • Logistics and delivery partners to fulfil orders across Saudi Arabia
  • Manufacturers/brand partners where required to confirm product specification, availability, or warranty
  • Service providers who support our Site, hosting, or communications (under confidentiality obligations)
  • Government or regulatory authorities, where required by law

We require all third parties to protect your data and use it only for the purposes we specify.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including:

  • The duration of an active enquiry, quotation, or project relationship
  • Any period required to meet legal, accounting, or reporting obligations
  • A reasonable period afterward to resolve disputes and maintain records

Uploaded BOQ files and project documents are retained only as needed to process the related quotation, unless you request earlier deletion.

  1. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep the Site functioning correctly (essential cookies)
  • Understand how visitors use the Site (analytics cookies)
  • Remember preferences such as language (العربية / English)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect Site functionality, such as RFQ form submission.

  1. Data Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including secure data storage, access controls, and encrypted transmission where applicable.

No method of transmission or storage is 100% secure; we cannot guarantee absolute security but are committed to promptly addressing any data incidents.

  1. Your Rights

Subject to applicable law,  including the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, where applicable
  • Withdraw consent to marketing communications at any time
  • Object to or restrict certain processing of your data

To exercise any of these rights, contact us using the details in Section 10.

  1. Third-Party Links

Our Site may contain links to third-party websites, such as brand or manufacturer pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Phone: +966 57 123 4567

Email: sales@alfanoos.net