This pages sets out general legal terms that apply Exchange, Return & Refund Policy and Shipping & Delivery Policy, and to Orders generally, unless a signed commercial agreement between the Company and the Customer states otherwise.
Where there is any conflict or inconsistency between this Policy and a signed sales agreement, contract, purchase order, or quotation confirmed between the Company and the Customer, the following order of precedence applies, to the extent permitted by applicable law, from highest to lowest priority: (a) a signed sales agreement or contract; (b) a confirmed purchase order or quotation; and (c) this Policy.
This Policy, and any Order made subject to it, is governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
The Company and the Customer will first attempt to resolve any dispute arising out of or in connection with this Policy or an Order through good-faith negotiation. If a dispute is not resolved within a reasonable period, it will be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, without prejudice to any right the Customer may have to raise a complaint with the relevant KSA regulatory authority.
Neither party will be liable for any delay or failure to perform its obligations under this Policy or an Order to the extent that the delay or failure results from an event beyond its reasonable control, including natural disaster, fire, flood, war, civil unrest, act of government or regulatory authority, labor disputes, epidemic or pandemic, transportation disruption, or failure of suppliers or manufacturers (a “Force Majeure Event”). The affected party will notify the other party as soon as reasonably practicable and will resume performance as soon as reasonably possible once the Force Majeure Event ends. If a Force Majeure Event continues for more than ninety (90) days, either party may cancel the affected Order by written notice, without liability other than for amounts already due for Products delivered or work performed.
Except as otherwise stated in this Policy or required by applicable KSA law, the Company’s total liability to the Customer arising out of or in connection with a Product, an Order, or this Policy — whether in contract, tort, or otherwise — will not exceed the invoice value of the relevant Product or Order.
The Company is not liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, business opportunity, or goodwill.
Nothing in this Policy excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable KSA law, nor does it affect the Customer’s statutory rights.
This Policy is issued in English and Arabic. In the event of any discrepancy between language versions, English version prevails, to the extent permitted by applicable law.
Any formal notice under this Policy must be in writing and sent to the Company at the address, phone number, or email address set out in Clause 1.15 or Clause 2.13, or to the Customer at the contact details provided at the time of the Order. A notice sent by email is deemed received when the sender receives confirmation of successful transmission, unless the recipient can show it was not actually received.
If any provision of this Policy is found by a competent authority to be invalid, illegal, or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable or, if it cannot be so modified, will be severed, and the remaining provisions of this Policy will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under this Policy will operate as a waiver of that right or remedy, nor will any single or partial exercise of a right or remedy prevent any further exercise of that or any other right or remedy.
The Customer may not assign, transfer, or subcontract any of its rights or obligations under this Policy or an Order without the Company’s prior written consent. The Company may assign or transfer its rights and obligations under this Policy to an affiliate, or in connection with a merger, acquisition, or sale of business assets, without the Customer’s consent.
This Policy, together with the applicable quotation, purchase order, sales agreement, or contract, constitutes the entire agreement between the Company and the Customer relating to the exchange, return, refund, shipping, and delivery of Products, and supersedes all prior discussions, negotiations, and agreements on those subjects, subject to the order of precedence in Clause 3.1.
The Company may update this Policy from time to time to reflect changes in its services, business practices, or applicable laws and regulations. The latest version will be published at Company website. Except as required by applicable law, an Order confirmed before an update to this Policy takes effect will continue to be governed by the version of this Policy in force at the time the Order was confirmed.
